The Abilitator is used for surveying the customer’s situation in employment and social services, rehabilitation, health care and education. The customers are often in need of multidisciplinary services, and the Abilitator can be used for planning the service package and setting goals in such situations. At the end of 2019, a total of 271 organizations had credentials to the Abilitator web service. Of these, 40% were projects funded by Strand 5 of the European Social Fund, with which the Abilitator was jointly developed.
Of the Abilitator respondents, 89% are unemployed, and the unemployment of one in two of them had continued for more than 3 years. The Abilitator is thus used in services targeting those in a difficult employment position. For example, the respondents to the Abilitator consider their work ability to be considerably lower than Finns on average (Figure 1). Moreover, the Abilitator respondents are not necessarily visible in population-level surveys. The Abilitator is in fact an example of data inherently accumulated in conjunction with service. Often, such data is registry data, such as care notifications or prescriptions accumulated in health care. Data systematically accumulated directly from the customers themselves is rarer.
The Abilitator assesses general work ability and functional capacity, as well as five areas of functional capacity, separately: mental well-being, social inclusion, physical functional capacity, competence and the smoothness of day-to-day life. Perceived work ability and perceived functional capacity are strongly interlinked (see Work ability and functional capacity experiences application at the bottom of the page). Because most of the Abilitator respondents are not currently employed, they might also assess their work ability based on their health and general functional capacity.
You can learn about and try responding to the Abilitator on the kykyviisari.fi site.
The Abilitator opened for all parties to use in March 2018, so its deployment in different services is still in its infancy. However, it was developed together with service providers and clients to be easy to use and a useful tool for the clients as well as the professionals working with them. The usefulness of the Abilitator in customer work is significant from the point of view of the data it generates. The data generated by the Abilitator can be utilised at the individual level in customer work and at the group and policymaker levels by e.g. describing the structure and special characteristics of the customer base of one or more parties (Figure 2). The more extensively the Abilitator is used, the better the data it generates can be utilized in assessing and developing e.g. areas, service systems or forms of operation.
|Level of Abilitator operational model||Purpose||Situation assessment||Service need||Monitoring of change|
|Individual level||investigating the individual’s situation, intervention tool, individual guidance tool||setting objectives, directing operations and their content||monitoring changes in the individuals’ work ability and functional capacity, assessing the impacts of services, monitoring the impacts of one’s own work|
|Group level||investigating the situation of a client group, profiling client groups, tool for group guidance||setting objectives, directing functions/services and their content at group level||monitoring changes in work ability and functional capacity and impacts of functions/services, monitoring the impacts of one’s own work|
|Decision-making level||investigating the situation of the organization’s customers||setting objectives, directing functions/services and their content at organizational level||monitoring changes in work ability and functional capacity and impacts of functions/services|